Refund and Return Policy

Refund and Return Policy

Welcome to UY License, where we are dedicated to providing high-quality software solutions to meet your diverse needs. We understand that purchasing software products online can come with uncertainties. Therefore, we have established the following refund and return policy to protect our customers and ensure their satisfaction.

Digital Product Refund Policy

Eligibility for a Refund

Since we sell digital products, we generally cannot offer refunds once a product has been activated or downloaded. However, exceptions are made in the following cases:

  1. Software Malfunction: If you encounter insurmountable technical problems with the software that prevent it from functioning properly, and our technical support team is unable to provide a viable solution, we will offer a full refund.
  2. Accidental Purchase: If you have accidentally purchased a product and it has not been activated or downloaded, you may contact us within 24 hours of purchase to request a refund.
  3. Product Not as Described: If the purchased software significantly deviates from its description on our website, you may request a refund within 7 days of purchase.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team with your order number and proof of purchase.
  2. Explain the reason for your refund request and provide any relevant information or documentation that may be required.
  3. Our support team will assess your request and respond within 3-5 business days.

Please note that refunds will be issued to the same payment method used for the original purchase. The processing time for refunds may vary depending on the payment provider.

Return Policy

As we sell digital products, we generally cannot accept returns. We encourage customers to carefully read product descriptions and utilize any available trials or demos to ensure the product meets their needs before purchasing.

Final Notes

UY License reserves the right to modify this refund and return policy at any time. Any changes will be updated on this page and will take effect from the date of posting. We encourage customers to regularly review this page for any changes.

Thank you for choosing UY License. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.